In conversation with Jörg Arnold, General Manager, The Chedi Andermatt (Exclusive Interview) – CPP-LUXURY

How is The Chedi Andermatt positioned?

The Chedi Andermatt is a 5-star luxury hotel that has been renowned since its opening in 2013 for its unique combination of Alpine chic and Asian elegance. It features 119 rooms and suites, furnished with high-end materials such as dark wood, natural stone, and leather, and offers large panoramic windows with views of the Alps or the village.

What are the USPs, and which hotels are part of the competitive landscape?

The USP’s are the award-winning architecture by Jean-Michel Gathy, blending Alpine chic with Asian elements, a 2,400-square-meter Spa & Health Club with extensive wellness offerings but also five outstanding restaurants and bars, including “The Japanese Restaurant”, which holds a Michelin star.

The competitive landscape is made up of other luxury hotels in the Swiss Alps, such as Badrutt’s Palace in St. Moritz, Kulm Hotel, and Bürgenstock Resort.

What does the guest profile look like, and what are the key source markets?

The hotel attracts sophisticated guests who value luxury, design, and top-tier service. The primary source markets are Switzerland, Germany, the United Kingdom, the USA, and the Middle East.

What is the ratio of leisure to business travelers? What about MICE?

Our focus is primarily on leisure guests, especially in winter for skiing and in summer for outdoor activities. MICE (Meetings, Incentives, Conferences, and Events) offerings include

tailor-made MICE packages, including exclusive experiences such as private golf tournaments
car tours, motorcycle tours, and cycling tours across the eight mountain passes in the region.

How are your F&B and wellness offerings structured?

The hotel boasts five restaurants and bars, including:

“The Japanese Restaurant” with two Michelin stars and 18 GaultMillau points.
A Michelin-starred restaurant on Gütsch at 2,460 meters, the highest Michelin-starred Japanese restaurant.
“The Restaurant”, offering European and Asian cuisine.
A wine and cigar library.

Wellness (2,400-square-meter spa) features:

A hydrotherapy area with saunas and steam baths.
Indoor and outdoor pools with mountain views.
Twelve deluxe spa suites for treatments.
A state-of-the-art fitness center.

What is the key to maintaining a high service standard?

The Chedi Andermatt places a strong emphasis on employee satisfaction, recognizing it as the key to success. It fosters a corporate culture that promotes quality, passion for luxury hospitality, and a willingness to innovate. Continuous training, a service-oriented culture, and attention to detail – are paramount for us.

How do you motivate your team?

By creating an inspiring work environment based on teamwork and individual development. The hotel also regularly trains new apprentices and offers internships for hospitality students. Leading by example is key to motivation.

Many luxury hotels are still struggling with staffing issues. How do you handle this?

The hotel prioritizes employee satisfaction and provides a work environment that fosters quality, passion, and innovation to attract and retain top talent. Additionally, being a year-round destination, makes it an attractive workplace for many employees.

What news can we expect for the rest of 2025?

A major surprise event will take place from July 4 – August 17, featuring art, culture, and gastronomy. The spa is introducing new exclusive treatments and facilities to offer guests an unparalleled wellness experience.

Awards:

The hotel received the prestigious 5-star rating from the Forbes Travel Guide for the fifth consecutive year.
“The Japanese Restaurant” earned its second Michelin star.
More awards may follow—for example, the “101 Best Hotels” ranking at the end of March.

Jörg Arnold, General Manager, The Chedi Andermatt

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